All driver license and identification card services, including driving tests, are by appointment only.
Based on 3 votesTexas Department of Public Safety
2109 West Parker Road
Parker Plaza West, Suite 224
Plano , TX 75023
United States
The Plano DPS office is located in Parket Plaza West; This location provides Driver License Services only; if you are looking for the Plano DMV Office, it's run by the Collin County Tax Assessor.
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Review:
Out of 5 stars, I would give the Plano DMV 4.5.
Cons:
1) The DMV office could be spacious. (It manages huge traffic running from a strip-mall office.)
2) Walk-in appointments could be increased. (During my visit, two-thirds of the walk-in early-morning-appointment-seekers could not get in.)
Pros:
1) The staff was efficient. (Despite heavy traffic, the staff managed to move the line quickly. Once inside you are never left unattended.)
2) Apparently, the Plano-DMV staff worked under pressure; however, their demeanor remained composed and courteous.
My DMV experience:
I was among the early-morning-appointment seekers. I came in at 4:30 am, but there was already a line of about 20. (You could come early and get a same-day appointment, or schedule it online that's often several months away).
Meanwhile, my experience inside the DMV office was surprisingly pleasant. The DMV staff, tasked with various duties--checking in, conducting vision tests, looking into forms, and issuing DLs was well coordinated.)
I could not renew my expired license. But, I felt that Damian, the DMV staff looking into my forms, offered the best service comparable to those offered in private firms. The staff behind the counter was not uptight either, which otherwise could have spiked my anxiety.
Overall, if you don't mind a congested office space, I recommend the Plano DMV.
